Can I rush my order?
Yes! Most orders can be rushed for an extra fee here!
Where is my order?
Please refer to the tracking number found in your shipping confirmation email or feel free to contact us if it hasn't shipped yet. BONVIE BIKINIS is not responsible for packages after they have been confirmed delivered through USPS tracking. Once the package is in possession of the postal service, you will need to contact your local post office for questions/concerns. Buyer is responsible for any additional re-shipping fees if a package is returned to us due to an undeliverable or incorrect mailing address.
International shipping: Any applicable duties, tariffs, or taxes are the responsibility of the buyer. International shipping can (rarely) take as long as 4 weeks due to customs.Tracking is not always available in all international countries/locations therefor we cannot warranty lost or stolen packages after they leave the USA. Please contact your local post office regarding any tracking or delivery issues. International orders are final sale.
How do I care for my BONVIE BIKINI?
Can you replicate other brands/styles?
BONVIE BIKINI does not copy or make one-off styles, however any of our current styles can be made in a different print or color.
Do you do custom sizing or use measurements?
Our size chart is used as a guide only and based on typical pant size and bra size. We do not require exact measurements for ordering, however, if you are unsure of sizing and would like to include them in the notes section at checkout please feel free to do so. Due to most of our items being seamless and constructed with delicate lingerie elastic, they are very stretchy and have a ‘second-skin’ fit making exact measurements not necessary. Most styles can be altered slightly smaller or larger than the size chart limits, just select the closest size and leave a note with your order! Please note that the size chart has been tested for accurate fit and any modifications are custom cut at your own risk. Feel free to inquire via email for size advice before placing an order.
Can I return my suit if it doesn't fit?
We provide a made to order product therefore all of our bikinis are handmade from scratch to your sizing, color and style request. We are unable to offer returns or an exchange on your order. Please select your sizing etc. carefully and email us with any questions prior to ordering.
If for some reason you receive a faulty item we ask that you contact us within 7 days for an exchange. The item must still be in the same condition it was when received with all original tags and hygienic liners in place. Item must be free of any perfumes or odors, deodorant marks, lotion marks etc. All exchanges are subject to BONVIE BIKINIS approval and may be sent back without return eligibility if the above conditions are not followed. Please contact us before sending for an exchange: info@bonviebikinis.com
Do you offer discount codes or sales?
BONVIE BIKINIS pieces are kept at the lowest price point possible to begin with so our customers don't feel the need to wait and buy only during a sale period. Each piece is handmade to order, and running a sale creates a surge in orders which is not ideal for consistent processing time and quality. We periodically do clearance sales to clear out sample pieces and returns, so keep an eye on our instagram!